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Jun 082020

Avaya OneCloud Communications Platform as a Service enables customers to integrate a wide range of features including SIP Trunking, global DID and 800 service, voice notification messaging and API workflows into new cloud or even their current communications systems. Simplify processes without complex programing or integrations and get right down to business. Avaya OneCloud CPaaS can be used in support of both cloud and premises solutions and helps to simplify process and provide more complete customer experiences.

Avaya OneCloud CPaaS helps your Customers engage with their customers, suppliers, and employees with drag-and-drop commands that support easy connection with both mobile devices and web applications to provide a more complete customer experience.

Value Proposition

Easily Connect with Customers

Send multimedia content and automatic reminders to connect in any market using a local phone number while also having access to toll-free numbers across the globe.

Automatic Speech Recognition

Help your customers to enable their Interactive Voice Response (IVR) call center and phone numbers with speech recognition capabilities.

Build Custom Test and Messaging Applications

Help your customers to build an application for group or customer notifications via a single user or group text.

Voice and Call Tracking

Your Clients can use CPaaS to build additional voice capabilities to track calls, follow up on leads, and respond to IVR voice commands.